FAQ
HOW DO I MAKE A RETURN AND WHAT ARE MY OPTIONS?
Item not quite right?
As long as tags are attached and it’s in brand new condition, we are more than happy to give a store credit, exchange or partial refund within 30 days of your order being placed (except sale items).
Check out our Returns Page for easy steps on how to return an item.
HOW MUCH IS THE SHIPPING FEE?
We have a flat rate of $7.99 NZD within NZ and $19.95 NZD to Australia.
Not in these countries? We got you covered! The flat rate for international shipping is $39.95 NZD.
HOW LONG WILL MY ORDER TAKE?
We use the ever reliable Courier Post which takes 1-2 days after we dispatch within 24 hours of receiving your order.
More details on shipping here.
DO YOU HAVE A PHYSICAL STORE?
We are proud to be an online-only store that provides evolving fashion to you right in the comfort of your home.
WHAT SHOULD I DO IF MY ITEM IS FAULTY OR NOT WHAT I ORDERED?
If you received an item that is faulty or is not what you ordered, follow the standard Returns Process. We will replace it with exactly the same or if we cannot replace it we will refund you in full.
WHAT IS THE SIZING LIKE FOR THIS ITEM?
You can find the sizing guide for that brand or item on the product page under the size chart section. Still not sure? Get in touch via email at hello@ohandcocollective.com and we'll happily help you out.