shipping & returns
Orders To New Zealand
FREE shipping on ALL orders $100 and over within New Zealand.
For orders under $100, we have a flat shipping rate of $7 for Urban, and $9 for rural addresses.
All orders will be packaged up within 24 hours of the order being received. Your order will then be dispatched on the next working day. Allow a little extra time if your order was placed around a public holiday.
Please allow 2-5 working days to receive your order. If you need your order urgently, no worries! Just let us know and we can organise overnight delivery for a small charge.
Once we have sent your order out you will receive an email with the tracking details so you can keep a close eye on your goodies!
Prices on www.ohandcocollective.com are shown in and charged New Zealand dollars, NZD.
Orders To Australia
FREE shipping on all orders to Australia over $250. For orders under $250, we have a flat shipping rate of $45 NZD Australia wide.
For all International orders we have a flat shipping rate of $55 NZD.
Orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. All International deliveries are made ‘delivery duties unpaid’ (dud).
As the recipient, you are liable for all levies charged by the destination country you are shipping to. Payment of these levies may be necessary to release your order from customs on arrival. Oh & Co Collective is not responsible for any delays caused by destination customs clearance processes.
Returns For Exchange Or Refund
We understand that shopping online doesn’t always go as planned, but we want to make this as easy as possible for you all. If for any reason you are not totally happy with your order, make sure it is unworn with the original tags attached and you have proof of purchase then contact us to let us know that you are going to make a return….. Easy!
You will be responsible for returning the item at your own cost. We would strongly recommend a trackable shipping method.
We are more than happy to give a store credit, exchange or cash refund within 14 days of your order being placed on all items excluding clearance. We will accept returns on clearance items but only for store credit.
Tip: We suggest if you just require a different size or colour in the same item, immediately re-purchase the same item online in the correct size or colour, to ensure it does not sell out. Then return the incorrect item to us.
All of our items are thoroughly checked for faults before dispatch but if you received an item that is new with tags attached, that you believe is faulty, or not what you ordered, follow the standard returns process. Upon accepting the fault we will replace the item with exactly the same or if we cannot replace it we will refund you in full.
If you have an item you have used, tags are removed and in your opinion, it has become faulty we ask that you follow the standard returns process. Upon receiving the item it may need to be accessed by our technical representative, which could take up to 2 business days.
If Oh & Co Collective accepts the claim we will repair the faulty item. If it is deemed unrepairable we will replace the faulty item with another. If we cannot replace it we will refund the cost of the item.
If Oh & Co Collective does not accept your claim we will explain our reasons & return the item back to you.
If you do not agree with our decision we advise you to review your rights under the consumer guarantees act of New Zealand. These policies are in no way intended to restrict your rights and we will uphold all of your rights under the consumer’s guarantees act.
How To Make A Return By Courier
Read the above returns for exchange or refund terms then send us an email at firstname.lastname@example.org to keep us in the loop.
Package your invoice and goods to be returned, new & with tags attached and courier to the address below:
Oh & Co Collective Returns
19 Graham Street
Upon assessing and accepting your return your exchange or refund will be processed.
Oh & Co Collective cannot be held responsible for returns packages that never reach us. It is your responsibility to get the return to us for processing. We suggest you use a tracked courier for your return instead of posting it, as insurance is provided by the courier company, post is uninsured.
We reserve the right to deny a return, if the goods returned do not meet our policy terms. The cost of sending your item back to you will payable before the goods can be sent.